AI agents that automate
service operations 24×7.

Chatbot builders give you decision trees you have to script by hand. Opshiva is an autonomous agent: it understands the conversation, pulls from your knowledge base and connected tools, files structured tickets, routes them, and resolves end-to-end — across voice and text — without flow charts.

11 Indian languages with natural code-mixing (for example Hindi–English), across both voice and text channels. The same agent and the same memory carry across every language a caller switches between.

One shared context window holds the full history, so the agent can manage multi-issue calls, gather missing details, branch between tasks, and even split a single conversation into multiple structured tickets when several distinct issues come up.

Yes. Opshiva handles the front line and hands over to a human the moment confidence drops, a customer asks, or an SLA is at risk — with the full transcript and context attached. Your team focuses on the exceptions, not the queue.

Opshiva is MeitY-compliant and supports RBI, HIPAA, and DPDP requirements. Enterprise deployments can run on-premise or in a sovereign cloud, with tamper-proof, audit-grade logs for every interaction.

A pilot goes live in about 2 weeks. A full vertical rollout takes 4–6 weeks, and state-scale deployments land in 8–12 weeks, followed by continuous tuning.

The agent escalates gracefully — handing the conversation to a human with full context, or stepping up from L1 to L2 to L3 on an SLA breach. Nothing is dropped; every handover is logged with a complete chain of custody.

On Enterprise plans, yes — we offer custom model fine-tuning on your data within your compliance boundary. On other plans the agent is grounded on your knowledge base, policies, and SOPs without training on your data.